Frequently Asked Questions

You asked, we answered! Get in touch if you have a question on something not mentioned here info@ieknit.com

  • How do I return an item?
  • Do sold out items get restocked?
  • I want to send a gift, is this possible?
  • Where do you ship to?
  • How can I get the perfect fit for my IrelandsEye Knitwear Garment?
  • Where are orders shipped from?
  • Will I have to pay customs and taxes?
How do I return an item?

While we hope you are happy with your IrelandsEye purchase, you have the right to change your mind. From the day you receive your order, you have 14 days to let us know in writing if you wish to return the item(s) to us.

Do sold out items get restocked?

We are always knitting and restocking on our website, please sign up to our out of stock notifications and you will be the first to know when a product is back in stock.

I want to send a gift, is this possible?

Yes absolutely, we just love to help you send gifts. At the checkout you can add a gift note. Our team will write your message into a custom IrelandsEye Knitwear card. We do not include prices on any of our documentation inside the box. (for deliveries outside Europe, prices might be included outside of the box for customs)

Where do you ship to?

We offer free tracked worldwide shipping please refer to our Shipping Policy for more information

How can I get the perfect fit for my IrelandsEye Knitwear Garment?

We have added a size guide for each garment to find the perfect fit for you. We carefully check that every garment reaches a high level of quality before leaving our factory. The nature of 100% natural yarns can cause slight variations, and so, we allow for a tolerance within our sizing. While we do our best to ensure all garments are true to size, the dyeing process can cause shrinkage and a tension difference between colours. The nature of using 100% natural yarns means darker dye lots can sometimes relax to a tighter or slightly smaller size over time. On each product, we also give you an idea if you should size up or down, based on customer feedback. If you have any questions on sizing or size charts, please contact us at info@ieknit.com

Where are orders shipped from?

All orders are shipped from our factory in Baldoyle in Dublin, Ireland.

Will I have to pay customs and taxes?

In most cases, you will not be required to pay any excess charges on receipt of your order. Increasingly our customers from the UK are experiencing issues with additional charges, please take this into consideration when ordering.