returns policy

While we hope you are happy with your IrelandsEye purchase, you have the right to change your mind. From the day you receive your order, you have 14 days to let us know in writing if you wish to return the item(s) to us.

• To initiate your refund, you can email info@ieknit.com.
• We will then send you a returns form to complete.
• Should you need an exchange, please order your new items online.

After you notify us in writing that you wish to return your item(s), you have 14 days to return them to us. Once we receive your returned items, we will process the refund.

You have the option to return your item(s) by post or courier - or in-person.

This festive season we are happy to offer you extended returns for any gift purchases. Anything purchased from the 14th November to the 20th of December can be returned until January 19th.

In the case that the item(s) is not faulty, damaged or incorrect, we ask the customer to cover the return shipping costs. 

Items are to be returned to the below address;
IrelandsEye Knitwear Ltd
Knitwear House
Baldoyle Industrial Estate
Dublin 13
D13 DT63

• We kindly ask customers to return items unworn, with all swing tickets and labels attached, in the original packaging.
• Please include your original order confirmation and returns form as proof of purchase with all returns.

All returns processed for a refund will be issued in accordance with the original method of payment.

Items can now be returned to the below address in person;
IrelandsEye Knitwear Ltd
Knitwear House
Baldoyle Industrial Estate
Dublin 13
D13DT63

You can return your item(s) between Monday - Friday 9.30 - 4.30. Please email us in advance to get your returns form info@ieknit.com

• We kindly ask customers to return items unworn, with all swing tickets and labels attached, in the original packaging.
• Please include your original order confirmation and returns form as proof of purchase with all returns.

All returns processed for a refund will be issued in accordance with the original method of payment.

It is worth noting that we are an operational factory and don’t have shopping, payment or changing room facilities on-site.

All items are Quality Checked before being despatched from our warehouse. In the unlikely event you do receive an item that is faulty, damaged or incorrect, we will process the return of your item, including shipping costs.

• Please email us within 48 hours of receipt including your order number, a photograph and a description of the faulty, damaged or incorrect item(s) to info@ieknit.com.
• The refund or replacement will be actioned after we have received the faulty, damaged or incorrect item at the below address;
  IrelandsEye Knitwear
  Knitwear House
  Baldoyle Industrial. Est.
  Dublin 13
  D13 DT63
  Ireland
• We kindly ask customers returning faulty, damaged, incorrect items to return the items unworn, with all swing tickets and labels attached, in the original packaging.
• Please include your original order confirmation and returns form as proof of purchase with all returns.

All returns processed for a refund will be issued in accordance with the original method of payment.

After 48 hours, your item will fall within the 14 day Return Policy as noted above.

Returns can only be accepted for items bought directly from this website with proof of purchase. For items bought from other retailers, please contact the retailer from whom the purchase was made.

If the order contained a free promotional gift, the gift must be included with the return of any related items.
Where promotions, such as Sale, have been used, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid.

When returning your items by post, we recommend you use a reputable delivery service that can provide evidence that they have delivered the items back to us, as we cannot be held responsible for anything that gets lost or damaged in transit.

Assuming that our Return Policy has been adhered to, returned items will be credited within 8 business days of our receiving them but please note that payments to your credit card always depend on your bank provider. If in doubt about any aspect of our Return Policy, please contact us at info@ieknit.com and we will be happy to help.

This policy does not affect your statutory rights.